Contact Edge Observation Deck (NYC)
Questions about timed-entry tickets, sunset visits, glass-floor views, accessibility, or booking changes? We’re here to help—most replies within one business day.
Get in Touch
For ticket assistance, rescheduling, group bookings, accessibility routes via Hudson Yards, or cancellations, email us Monday–Friday, 09:00–17:00 (local time). We’ll reply with clear next steps.
Email Support
To speed things up, please include: preferred date/time, ticket type (General Admission / sunset / combo), number of visitors (adults/youth/children), and any accessibility needs. If you already booked, add your order ID.